Frequently Asked Questions


I forgot my password.

Click the Log In button at the top right hand side of our site. Under the login box you'll 
see a link that says "Forgot your password? Click here". That link will send an email
to you with your password.
How do I return a product? Please contact us for details.
I received the wrong product. If you feel that you have received the wrong product, please contact customer service
within 24 hours of receiving the product.
What is your return policy?

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. 
Simply add items to your cart and proceed to the Checkout page where you will be offered
Shipping Method choices and their prices.

When will my order ship?
Please see each individual item page for more information on the availability of each item.
Also, after placing your order, you may Log In at the top right hand side of our site to
track the status of your order. You will receive a shipment confirmation when your order
has shipped and tracking information within 24-48 hours of shipment.

Do you ship to my country?

During checkout we'll ask for your shipping address details including country.
If your country is not in the dropdown menu of available countries, unfortunately we cannot
ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue
to place your order. Please note that we will not ship your order until we receive payment
from you.